The Level 2 qualification course “Retail Worker” aims to provide participants with vocational training in the field of commerce, equipping them with the skills needed to carry out specific activities in shops, shopping centers, warehouses, and other retail units. The course combines theory with practice, preparing trainees to meet the challenges of the retail environment.

Course objectives:

  1. Fundamental knowledge: Understanding the basic concepts in commerce, including types of trade, organizational structures, and workflows.
  2. Sales skills: Developing the competencies needed to interact effectively with customers, identify their needs, and offer appropriate solutions.
  3. Inventory management: Trainees will learn stock management techniques, including receiving, storing, and inventorying products.
  4. Using retail equipment: Training in the use of cash registers, payment terminals, and other equipment specific to retail activities.
  5. Quality and safety standards: Familiarization with legislation and quality standards in commerce, including hygiene and safety rules.
  6. Applied practice: Participants will have the opportunity to apply theoretical knowledge through simulations and real-world practice in retail environments.